Policies
Last Updated: November 2025
Absence and Sickness Policy
We support staff wellbeing and consistent learning experiences through a fair, transparent, and compassionate approach to sickness and absences. Open communication between tutors, learners, and families helps us maintain high-quality education, minimise disruption, and ensure every individual feels valued, respected, and supported during times of illness or recovery.
Absence and Sickness PolicyBehaviour Code for Children and Young People
We encourage children and young people to act with kindness, respect, and responsibility in every learning environment. By setting clear expectations and modelling positive behaviour, we help learners build confidence, empathy, and social awareness—creating safe, inclusive spaces where everyone can learn, grow, and thrive together.
Behaviour Code for Children and Young PeopleData Protection and Confidentiality Policy
We take privacy seriously and follow UK GDPR and the Data Protection Act 2018 to protect all personal information. Data shared by learners, parents, tutors, and partners is collected responsibly, stored securely, and handled with integrity to maintain trust, confidentiality, and legal compliance across all our services.
Data Protection and Confidentiality PolicyEquality and Diversity Policy
We believe everyone deserves equal respect, opportunity, and support. Our commitment to diversity celebrates individuality, challenges discrimination, and ensures that every learner, tutor, and family feels valued and empowered. By promoting inclusion, we help create welcoming environments where every person can reach their full potential.
Equality and Diversity PolicyHealth and Safety Policy
We prioritise safety and wellbeing across all our tutoring and educational activities. Through clear responsibilities, proactive risk assessments, and effective communication, we maintain secure, well-managed learning environments—both online and in person—so learners, tutors, and staff can work confidently and without unnecessary risk.
Health and Safety PolicyLone Working Safety Policy
We support tutors who work independently, offering clear guidance for safe travel, communication, and online sessions. Our procedures reduce risk, prevent isolation, and promote accountability—ensuring tutors feel connected, protected, and confident while maintaining safeguarding standards for both themselves and their learners.
Lone Working Safety PolicyOnline Safety Policy
We promote responsible, respectful, and secure online learning for all learners, parents, and tutors. By teaching safe digital habits, protecting personal information, and addressing online risks, we help children and young people enjoy positive, inclusive, and confident learning experiences across all virtual environments.
Online Safety PolicySafer Recruitment Policy
We carefully select and vet all staff and tutors who work with children and young people. Our safer recruitment procedures follow UK safeguarding legislation and best practice, ensuring every educator is qualified, trustworthy, and dedicated to maintaining the highest standards of professionalism and child protection.
Safer Recruitment PolicyTutors Code of Conduct Policy
We set clear expectations for professional conduct, respect, and integrity among our tutors. By upholding strong ethical standards and healthy boundaries, we ensure teaching is consistent, respectful, and student-focused—creating positive, safe, and inspiring learning relationships built on trust and accountability.
Tutors Code of Conduct PolicyWhistleblowing and Complaints Procedure
We encourage open communication and provide a safe, confidential way to raise concerns or complaints. Our fair and transparent process ensures that all issues are handled with care, integrity, and protection for those who speak up—helping us maintain trust, safeguarding, and ethical standards in everything we do.
Whistleblowing and Complaints ProcedurePrevent Duty Policy
We are committed to protecting children and young people from radicalisation, extremism, and related online risks. Our tutors are trained to identify early warning signs, respond appropriately, and work with parents, schools, and local authorities to create safe, inclusive, and supportive learning environments for every learner.
Prevent Duty PolicySafeguarding and Protection Policy for Children and Young People
We put the safety and wellbeing of every child and young person at the heart of our work. Through clear safeguarding procedures, staff training, and early intervention, we protect learners from harm, support families, and create safe, caring environments for both online and face-to-face learning.
Safeguarding and Protection Policy for Children and Young People